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CIPS L5M9 Exam Syllabus Topics:

Section	Objectives
Performance Improvement in Operations	- Continuous improvement approaches 1. Business process re-engineering 2. Process improvement methodologies - Performance measurement and benchmarking 1. Setting performance targets 2. Benchmarking techniques
Operations Strategy and Performance	- Operations strategy development 1. Top-down vs bottom-up strategy perspectives 2. Stages of operations strategy evolution - Order winners and order qualifiers 1. Competitive positioning through operations capability
Operations Management Concepts	- Performance objectives of operations 1. Cost 2. Quality 3. Speed 4. Flexibility 5. Dependability - Definition and scope of operations management 1. Operations as transformation process (input–transformation–output) 2. Role of operations in supply chain efficiency and effectiveness
Quality and Reliability Management	- Failure prevention and recovery 1. Failure Mode and Effects Analysis (FMEA) 2. Failure measurement and impact 3. Maintenance strategies and reliability improvement - Total Quality Management (TQM) 1. Quality assurance vs total quality
Operations Processes and Systems	- Process design and analysis 1. Types of operations: manufacturing and services 2. Input–transformation–output model - Four Vs of operations 1. Variety 2. Visibility 3. Volume 4. Variation in demand

CIPS Operations Management Sample Questions:

Question #1

Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.

Which of the following will you put into box 4?