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Reference: https://trailheadacademy.salesforce.com/certificate/exam-public-sector-solutions-ap---AP-222
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Salesforce Public Sector Solutions Accredited Professional (AP-222) Sample Questions:
The City of Snaxboro has several License and Permit forms that are long and complex. Applicants often fill out these forms incorrectly and forget to submit key pieces of information, resulting in requests for more information on their applications. The city wants to use Public Sector Solutions and digitize these forms to increase the accuracy of information submitted by applicants and reduce processing times. What three recommendations should a Technical Consultant provide to the city to achieve this?
- A. Review the application forms and try to replicate them as much as possible in a single step using OmniScripts.
- B. Review the application forms and find logical points in the process that can be broken into shorter steps.
- C. Add spaces in the names of each of the elements. This ensures improvement to OmniScript's load time.
- D. Analyze all the application forms and create simple, reusable OmniScripts for processes that are repeatable.
- E. Create a PDF form and integrate it with the Public Sector Solutions application intake form process
Correct Answer: B,D,E 🗳️
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A customer wants to provide recommendations to the public on what kind of license is required for their business (three types). Key attributes are required to determine the correct license type, such as city & county location, the volume of current business (in S), and the size of the building. The rules often change for the thresholds for the volume and size of the building, so the business needs to be able to update these rules easily. What declarative components would be required to ask the public these questions and provide a recommendation based on the current rules?
- A. OmniStudio for capturing answers, along with Einstein AI to evaluate & recommend a license type
- B. OmniScript for capturing answers, along with a Decision Matrix to evaluate & recommend a license type
- C. Lightning Web Component for capturing answers, along with Apex to evaluate & recommend a license type
- D. OmniChannel for capturing answers, along with a Reference Lookup Matrix to evaluate & recommend a license type
Correct Answer: B 🗳️
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A Public Sector Organization (PSO) is already using Grants Management from Public Sector Solutions and has users interacting with the PSO digitally via their Experience Cloud site. The Technical Consultant has already configured the site to allow users to create support requests themselves; however, the support team in the PSO often creates Cases on behalf of external users. The PSO has received feedback that users of the Site are unable to see Cases that the support team has created. What can the Technical Consultant configure to make Cases created by the support team visible to the users of the site?
- A. Create or modify a sharing set for the Profile used for the Site that gives access to Cases
- B. Create or modify a share group for the Profile used for the Site that gives access to Cases
- C. Change the Organization-Wide Default settings for Case to Public Read/Write
- D. Create or modify a permission set that gives access to Cases owned by the support team
Correct Answer: A 🗳️
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A public sector agency recently implemented Public Sector Solutions for license and permit use cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their implementation. What Salesforce add- on product should a technical consultant recommend for the agency's compliance use cases?
- A. Field History Tracking
- B. Salesforce Shield
- C. Classic Encryption
- D. Setup Audit Trail
Correct Answer: B 🗳️
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Bohabaven wants to implement the Grants Management module of Public Sector Solutions. They would like to allow constituents to apply online for grants and check the progress of grant applications. The Chief Marketing Officer and Head of Constituent Services have expressed their concerns about the security of the solution. They want to ensure they comply with privacy regulations around the storage and use of constituents data, and they are wondering how to protect against bots potentially spamming the application forms. What should the Technical Consultant suggest to Bohabaven to protect the application forms?
- A. Deploy grant application OmniScripts on Bohabaven's Experience Site pages set to "Requires Login."
- B. Set the external organization-wide default sharing settings for grant applications objects to Private.
- C. Enable the Salesforce Scan Check for Experience Sites.
- D. Implement spam checking for Bohabaven's Experience Site forms using CAPTCHA.
- E. Provide constituents with a search page on Bohabaven's website to look up application reference numbers and check the application progress.
Correct Answer: B,D 🗳️
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