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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Universal containers (UC) sells bundle of the TV service and VOIP line to its customer UC requires a modem to be one of the technical products as part of the bundle decomposition. UC also requires that when a customer orders as additional VOIP line in the future, it reuses the same modem technical product that was decomposed as part of initial bundle order.

A) Create an M:1 decomposition relationship between TV to Modem and VOIP to Modem and set scope to account on modem technical product
B) Create a 1:1 decomposition relationship between TV to Modem and VOIP to Modem and decompose conditionally based on whether the modem Is already present in the Technical Inventory
C) Create a 1:1 decomposition relationship between TV and VOIP to modem and set the scope to order item on Modem Technical Product
D) Create an M:1 decomposition relationship between TV to Modem and delete the decomposition relationships after the initial bundle order.

2. UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?

A) Create base price list and multiple child price list per region
B) Create price list and price list entries associated with context Rules per region
C) Create price list per region and use context Rules to determine the correct Price List
D) Create an attribute on business internet offers and use attribute based pricing

3. UC have completed migration into developer org. Now they are using partial copy sandbox. What are the two reason why consultant should recommend doing a full data load in full copy sandbox before production load?

A) To understand how long, the data load in production should take
B) To identify the metadata related error not previously seen with a subset of data
C) To identify the risk of hitting governor limit with the production load
D) To identify the data error that was not surfaced during testing with subset of data

4. United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

A) Introduce customer data management system as a part of digital transformation to keep customer data up to date
B) Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
C) Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
D) Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs

5. Orbit telecommunication has announced that their B2C mobile business is doing well and there will be high order increase next year well beyond anything they had planned.
What are the two preparatory steps that a consultant should take to ensure the stability in production?

A) Ensure mule soft is employed for integration to reduce the consumption of salesforce resources
B) Ensure Enterprise sales management (ESM) is employed to split the large order prior to submission to order management system
C) Ensure that customer have enough Async Apex Callouts and platform events available to cover the load
D) Ensure platform events mode is enabled

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