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Salesforce Certified Slack Administrator Sample Questions:

1. You recently started working with a new external organization that will supply crucial ingredients needed to make your products. It's important to be connected with them at a moment's notice, and you've noticed that your emails often go unanswered for long periods of time. You decide to look up your key contact's email on the Slack Connect page but get no results.
What is the reason you can't find the external contact on Slack Connect?

A) The external organization will not be discoverable as you don't have a Slack Connect channel with them yet.
B) The external organization is using a free version of Slack.
C) The external organization has turned off Slack Connect Discoverability.
D) The external organization has turned off Slack Connect.

2. Your organization is busy with quarterly account and financial planning. Many conversations are happening in Slack across all departments in various channels.
In which situation is it best for an existing public channel to be converted to a private channel?

A) A new channel has been created for quarterly planning for a new account. Some participants are not accustomed to discussions being public and would prefer the project channel to be private so that others can't read the conversations.
B) The finance team and select executives have been discussing quarterly planning in a public channel.The conversation has evolved to require discussion around quarterly earnings results that are not yet available for employees nor the public.
C) A team member has created a channel for an end-of-quarter event at their office location. The information is not necessary for people who are located in other offices.
D) A project team is discussing a lot of unexpected challenges that have occurred this quarter. This has resulted in some difficult comments and conversations in the project channel.

3. Your company has just hired 10 new employees in the Los Angeles (LA) region. All 10 of these employees are currently working remotely as there is no physical office. You need to enable the LA employees, as well as other employees visiting LA, to discuss events, meetups, and volunteer opportunities.
What is the best way to facilitate this conversation?
(Select the best answer.)

A) Initiate direct messages (DMs) with each of the 10 employees aligned to the LA region.
B) Create a group direct message (DM) with the 10 employees in the LA region.
C) Create a Slack Connect channel with the 10 people aligned to the LA region.
D) Create a public channel (ex. #social-LA) and add the 10 people aligned to the LA region.

4. You're an IT Manager and Slack Workspace Owner leading a team on the Business+ plan.
Your security team requests a governance process for app installations and approvals, including audit tracking and rationale collection.
What is the best approach that uses native functionality to address the security team's request?

A) Turn on app approval within the Manage Apps dashboard, and require end users to provide a comment for each installation request in the App Directory. Add the members of your team to the list of App Managers, and send all approval requests to a public #plz-apps channel.
B) Turn on app approval within the Manage Apps dashboard. Limit app approval to Workspace Owners only using Slackbot, and let the security team know when new apps are approved in the #team-security channel.
C) Preapprove the most common tools that workspace members would need, and provide the security team with this list. Restrict apps that are not currently approved for use.
D) Create a public channel called #triage-apps. Implement a Workflow Builder workflow with a form that asks end users to submit their app request name and a rationale. App Managers can then review and approve or deny the app from the App Directory.

5. You're a Support Agent on the admin team for your organization's Slack Enterprise Grid workspace.
You receive a service request from one of your employees to add 15 new members from a single external company to Slack in order to support a 12-month joint marketing partnership. The team requires multiple channels and members for external collaboration.
How should you respond to the service request?
(Select the best answer.)

A) Approve the employee's request, then invite the external users to your workspace as Multi-Channel Guests with a 12-month expiration date.
B) Advise the employee to set up a separate Slack workspace that is jointly owned by both organizations.
C) Advise the employee to request the external users be added to your identity provider (IdP) so they can authenticate to your workspace with the same single sign-on (SSO).
D) Advise the employee to initiate one or more Slack Connect channels to collaborate with the external organization. The external organization can set up a free Slack instance if they are not already using Slack.

Solutions: