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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. A well structured support centre will comprise multiple roles and assist message solving.
Which of the following roles is the primary contact for the SAP Channel Development Manager within the Partner Support Organization?

A) Support Coordinator
B) Sales Executive
C) Service Consultant
D) Incident Processor

2. What are key components of SAP Enterprise Support offering? (Choose two)

A) Global Support Backbone
B) Implementation Roadmap
C) Extended Product Support
D) Mission Critical Support

3. What is contractually defined in the Service Level Agreements (SLAs) of SAP Enterprise Support? (Choose two)

A) The products supported as defined in the SLA
B) The dedicated support consultant that has been assigned to the customer
C) The Initial Response Time (IRT)
D) The maximum time for providing corrective action for critical issues

4. What type of reports can be produced with SAP EarlyWatch Alert?

A) Reports exclusively with graphics
B) Reports exclusively without graphics
C) Reports with animations
D) Reports with or without graphics

5. What is the Software Developer Network (SDN)?

A) The Software Developer Network (SDN) is a tool that is available only to the SAP developer team to brainstorm solutions for code level issues.
B) The Software Developer Network (SDN) is a portal containing robust and complete collection of content and collaboration dedicated to SAP technology.
C) The Software Developer Network (SDN) is a portal containing robust and complete information about the underlying code of the SAP Product suite.
D) The Software Developer Network (SDN) is a portal containing information about code strategy for third party products.

Solutions: