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Oracle 1z1-325 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Portal | - Portal access control - Self-service functionality setup - Portal deployment and configuration |
| Topic 2: Site Configuration and Administration | - Search priority and keywords - Message templates and variables - Passport configurations - System settings and configuration |
| Topic 3: Knowledge and Answer Management | - Create and organize answers - Manage knowledge base categories - Set up answer access and visibility |
| Topic 4: Application Appearance | - Create Navigation Sets - Design Agent Interfaces - Configure Customizable Menus - Create and implement Workspaces |
| Topic 5: Analytics and Reporting | - Create standard and custom reports - Define report access and sharing - Configure dashboards |
| Topic 6: Staff and Profile Management | - Create and manage profiles - Set up staff accounts and roles - Configure agent workflows - Define permissions and access rights |
| Topic 7: Customer Interaction Tools | - Manage email and response channels - Configure Chat and Co-Browse - Set up feedback and surveys |
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