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Nortel 920-166 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Contact Center Multimedia Architecture | - System components overview
|
| Topic 2: Installation and Configuration | - Deployment setup
|
| Topic 3: Troubleshooting and Optimization | - Optimization techniques
|
| Topic 4: Multimedia Contact Handling | - Interaction types
|
| Topic 5: Administration and Maintenance | - Maintenance tasks
|
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