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Nortel 920-182 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: CallPilot System Overview | - System requirements - Architecture and components |
| Topic 2: Installation of CallPilot Rls.5.0 | - License and keycode activation - System setup and initial configuration - Software installation steps |
| Topic 3: Pre-Installation Planning | - Hardware and server prerequisites - Network planning (TCP/IP configuration) - High availability considerations |
| Topic 4: System Configuration | - Configuration Wizard usage - User and mailbox configuration - Switch integration (Meridian / BCM systems) - Networking and IP configuration |
| Topic 5: Maintenance and Operations | - System monitoring and logs - Troubleshooting CallPilot services - Backup and restore procedures |
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