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Nortel 920-170 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Application Programming Interfaces (APIs) | 25% | - Open Application Interface (OAI) - Event notification and status reporting - Configuration and management APIs |
| Topic 2: Symposium Call Center Server Architecture | 20% | - Call flow processing overview - Server software and database structure - System components and services |
| Topic 3: Troubleshooting & Maintenance | 15% | - Diagnosing application errors - Log analysis and debugging - Performance optimization |
| Topic 4: Application Development & Integration | 25% | - Developing custom call routing applications - Integrating with third-party systems - Data exchange and protocol handling |
| Topic 5: Configuration & Administration | 15% | - Backup and restore procedures - Application deployment and permissions - Server setup and configuration |
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