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Nortel 920-164 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting and Fault Resolution | 10% | - Common error conditions - Fault isolation and resolution - Diagnostic tools and procedures |
| Topic 2: System Overview and Architecture | 20% | - Hardware and software requirements - Contact Center Manager RIs6.0 components - System architecture and interfaces |
| Topic 3: Maintenance and Monitoring | 20% | - Routine maintenance tasks - Backup and restore procedures - System monitoring and logging |
| Topic 4: System Configuration and Administration | 25% | - User and administrator accounts - Basic system setup - Database and license management |
| Topic 5: Installation and Initialization | 25% | - Software installation procedures - Pre-installation planning - Post-installation configuration |
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