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Apple 9L0-415 Exam Syllabus Topics:

Apple OS X Support Essentials 10.9 Sample Questions:

1. What are the primary user session stages in OS X? What are the visual and audible cues of these items?

A) Each primary stage of the user session can be indicated by the following: the loginwindow process displays the login screen; the userlaunchedprocess loads applications like the Finder after user authentication; and the user environment is active any time the user is logged into the system.
B) In the Mac App Store, you can view the current Apple ID by selecting Store from the menu bar. You can get further details regarding this Apple ID, by selecting View My Account in the same menu.
C) An item's ownership and permissions can be identified using the Info or Inspector windows in the Finder.
D) During user logout, the user's loginwindow process doesthe following: requests that all user applications quit;automatically quits any user background processes; runs any logout scripts; records the logout to the main system.log file; resets device permissions and preferences to their defaults; and quits the user's loginwindow and launched processes.

2. OS X software updates can be downloaded from the AppleSupport website using any modern web browser. Updatestake the form of installation packages that are installed viathe Installer application.

A) What four methods can be used to eject a volume or disk from the Finder?
B) Which applications are used to manually acquire and install OS X software updates?
C) How can you prevent a user from installing software updates?
D) Which items aren't loaded when OS X Safe Boots?

3. Review the screenshot, and then answer the question below.

If you change the folder privilege for "everyone" to Read & Write, Finder, by default, will change the permissions of items inside the folder to match.

A) True
B) False

4. Which OS X Mountain Lion tool can help you create a strong password?

A) Password Audit, accessible from Security preferences
B) Security Audit, accessible from Directory Utility
C) Password Checking, accessible from Parental Controls preferences
D) Password Assistant, accessible from Users & Groups preferences

5. Your Mac is started up from its OS X Recovery partition. You need to repair the hard disk. Which procedure will let you perform the repair?

A) In the OS X Utilities window, click Select Volume, click Continue, select the hard disk, and click Verify & Repair.
B) Select Disk Utility in the OS X Utilities window, click Continue, select the hard disk, and click Repair Disk.
C) Quit the Recovery app, then open Disk Utility from the /Applications/Utilities/ folder on the OS X Recovery partition, select the hard disk, and click Repair Disk.
D) Quit the Recovery app, then open Disk Utility from the /Applications/Utilities/ folder on the Macintosh HD partition, select the hard disk, and click Repair Disk.

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