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Those required to pass the ITILSC-OSA exam are in IT professions such as applications support, configuration manager, availability manager, IT operations manager, and network support. There are also those like database administrator and network control & operation. If you are concerned with the OSA processes alongside functions and require an intensive awareness of how such areas can contribute to enhancing the quality in support of IT services in a given organization, then it is sensible to apply for such an exam. However, anyone else can take it based on his/her objectives and goals for his/her career. Passing the ITILSC-OSA exam leads to the ITIL Operational Support and Analysis certificate.
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EXIN ITILSC-OSA日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Event Management | - Event Management Process
|
| Topic 2: Introduction to Operational Support and Analysis | - Overview of OSA in ITIL Service Lifecycle
|
| Topic 3: Problem Management | - Problem Management Process
|
| Topic 4: Technology and Implementation Considerations | - Technology in OSA
|
| Topic 5: Service Desk | - Service Desk Function
|
| Topic 6: Access Management | - Access Management Process
|
| Topic 7: Functions and Roles | - Operational Roles & Functions
|
| Topic 8: Incident Management | - Incident Management Process
|
| Topic 9: Request Fulfilment | - Request Fulfilment Process
|
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