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IBM 000-M196 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Sales Approach & Value Proposition | 25% | - Client needs assessment - ROI and business outcomes - Positioning and differentiation |
| Sales Process & Tools | 10% | - IBM sales resources - Support and enablement |
| Competitive Landscape | 20% | - Competitor solutions comparison - IBM competitive advantages |
| Deployment & Licensing | 15% | - Basic implementation overview - Licensing models |
| IBM Social Software & Unified Communications Solutions | 30% | - Product portfolio overview - Use cases and business value - Key features and benefits |
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