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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. What information should be available in a high level requirements document?

A) The requirements for one or more new features for an existing product.
B) A statement of the scope, objectives, and participants in a project.
C) The customer's wants and needs for a product or solution.
D) The customer's vision for the solution design.

2. Which statement describes IT processes?

A) Capabilities that reduce IT costs.
B) Interrelated activities carried out to create value for customers or stakeholders
C) Activities designed to make delivering IT services more effective and efficient.
D) The people and the tools they use to carry out activities.

3. What is a service owner responsible for?

A) Designing and documenting a service
B) Continual improvement of a service
C) Carrying out the service operation activities needed to support a service
D) Producing a balanced scorecard showing the overall status of all services

4. A customer has two requirements;
1.Rapid integration of IBM Tivoli Asset Management for IT with asset inventory and system management tools
2.Integration and normalization of data from disparate systems into one central repository.
Which product addresses both of these requirements?

A) IBM Tivoli Service Automation Manager
B) IBM SmartCloud Control Desk
C) IBM Tivoli Integration Composer
D) IBM Tivoli Monitoring Agent Builder

5. While performing the solution assurance review, what are the key areas that should be verified?

A) If the design includes IBM Tivoli Storage Manager to back up the solution components
B) If the customer has certified personnel to administer the solution after it is deployed
C) If the design meets the functional, performance, and scalability requirements
D) If the customer has competitive products deployed

Solutions: