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IBM 000-602 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: RAS and Diagnostics | 25% | - Concurrent Maintenance - Error Analysis and Log Interpretation - Reliability, Availability, Serviceability Features - Service Tools and Utilities |
| Topic 2: Problem Determination and Support | 15% | - IBM Support Process - Performance Monitoring Basics - Troubleshooting Methodology |
| Topic 3: System z Hardware Architecture | 25% | - I/O Subsystem and Channels - PR/SM and Logical Partitioning - Processor and Memory Configuration - zEnterprise and System z Models |
| Topic 4: System z Software and Firmware | 20% | - Support Element and HMC - Firmware Updates and Management - z/OS and Operating System Interfaces - Parallel Sysplex Concepts |
| Topic 5: Installation and Configuration | 15% | - Connectivity and Networking - Storage Subsystem Integration - Setup and Initialization |
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