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HP HP2-H27 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Installation and Maintenance Procedures | - Firmware, BIOS/UEFI configuration and updates - Operating system installation and recovery |
| HP Workstations and Performance Systems | - Workstation hardware configurations - Graphics, CPU, and memory optimization concepts |
| Diagnostics and Troubleshooting | - Hardware failure identification and resolution - HP diagnostic tools and utilities |
| HP Notebook Hardware and Mobility Systems | - Laptop components and replacement procedures - Power management and battery systems |
| HP Desktop Hardware Fundamentals | - Internal components (CPU, RAM, motherboard, storage devices) - System architecture and hardware interactions |
| Safety and Service Best Practices | - ESD (electrostatic discharge) protection procedures - HP service guidelines and hardware handling standards |
HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:
Question 1
How do the automatic Power-On Self-Tests (POST) notify you of errors discovered during computer startup? (Select three.)
A. an email message
B. a message on a USB-connected computer
C. an on-screen error message
D. a beep code
E. an LED code
F. a PXE message on the PXE server
Question 2
How do you clear the system password on an HP notebook computer manufactured in 2009 or later? (Select two.)
A. Replace the system board, or escalate to HP Support.
B. Follow the steps to clear the CMOS password. This also resets the system password.
C. Flash the BIOS to upgrade it to the latest version. This also resets the system password.
D. Restart the notebook from a USB drive that contains HP ProtectTools, and select the option to clear the system password.
E. Run BiosConfigUtility.exe, and use the password reset function (if HP ProtectTools was used to create the BIOS account and the notebook can boot past POST without the password).
Question 3
Which services does HP handle (rather than the service provider) for WWAN module issues? (Select two)
A. Account settings configuration
B. Billing issues
C. Hardware configuration
D. Network issues
E. Initial hardware setup
Question 4
What kind of functionality do Mini PCI cards typically provide for HP commercial notebooks?
A. WWAN capabilities
B. Wireless Display (WiDi) connectivity
C. Bluetooth communication
D. Wi-Fi connectivity
Question 5
What must you do to make an HP business desktop operational when it has a boot block ROM and the BIOS flash fails?
A. The boot block notifies that the BIOS upgrade failed, and it enables the integrated network card driver to allow you to install a good BIOS from a network share via the command prompt.
B. The boot block notifies that the BIOS upgrade failed, and then it allows installation of the BIOS from any USB drive.
C. The boot block notifies that the BIOS upgrade failed, and then it allows booting from a diskette drive, a USB disk-on-key, or a CD-ROM drive.
D. The boot block notifies that the BIOS upgrade failed, and then it automatically restarts using the last known good BIOS from the 64KB archive.
Solutions:
| Question 1 Answer: C,D,F | Question 2 Answer: B,C | Question 3 Answer: C,E | Question 4 Answer: D | Question 5 Answer: C |

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