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HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. After a customer has replaced a hard drive, how can they restore the PC or notebook to the factory-default configuration?

A) by usingthe recovery media created during theinstallation process
B) by purchasinga newoperating systemfrom Microsoft
C) by usingthe recoveroperating systemoption within the BIOS
D) by restoring the settings from the preinstalled operating system on the new hard drive

2. What is the recommended electrostatic discharge (ESD) precaution that you should take before starting work on a computer?

A) Store all electronic parts in a plastic bag.
B) Use a power outlet to ground the computer.
C) Touch a metallic portion of the case to establish ground.
D) Put on a grounded wrist strap.

3. What is the main function of a DisplayPort to DVI Adapter?

A) to convert the output of a graphics card from VGA to DVI
B) to enable 3D graphics to be rendered more clearly on a CRT monitor
C) to convertDisplayPort output to DVI for use with a Single Link DVI-D monitor
D) to enable S-Video support in order to view HDTV content

4. A customer is logged in to the network but cannot print to the network printer. How do you determine if the issue is related to the PC or the network printer?

A) Get the IP address from the printer and try to ping the address.
B) Change the drivers for the network printer and resend the print job.
C) Replace the network cable from the PC and try to print.
D) Get the IP address of the NIC for the PC and try to ping the address.

5. A customer's Windows XP computer stops responding during startup. How can you isolate the cause with minimal impact to the customer?

A) Replace the hard drive.
B) Restore the factory image.
C) Analyze the win.ini file.
D) Enable boot logging.

Solutions: