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HP Selling HP EMEA cMPS Sample Questions:

1. What is a HP Contractual Cartridge?

A) A partner's own clone supplies being used in the cMPS program
B) HP original cartridge shipped in different packaging with the suffix C
C) Any HP cartridge being used within the cMPS program
D) HP original cartridge with twice the page yield

2. Which process must a partner use in the exceptional circumstance of requesting an additional discount on Hardware and HP Care Pack Services?

A) If Smart Quote isavailable;attach big deal extract from the pricing tool to the SBD form.
B) All exceptions requite deal details and business justification to be sent to the local HP Account Manager
C) Where a pre-approved discount is in place, raise a "top up" OPG discount quoting the cMPS pre-approved SCRP I
D) If Smart Quote is available, attach extract from the cMPS pricing tool or include deal details in the comment fields

3. When should HP Care Pack Services be used within a cMPS contract?

A) Decided by thepartnerand it is an option as part of the cMPS program
B) Mandatory for all HP devices supported under the cMPS program
C) Only when service level responses of less than 4 hours are required
D) Always, when supporting HP commercial MFP

4. What is one way to help ensure that HP printing devices maintain the HP reputation for the best possible print quality?

A) Use power-conditioning devices to ensure constant voltage
B) Use only original HP supplies
C) Use only 1500-grit paper as cleaning pages.
D) Place the device in a cool dry area

5. Why do HP engineers rely on the properties of genuine HP supplies when developing HP LaserJet and OfficeJet printing devices? (Select two.)

A) Because when you replace the supplies in a printer, you replace a substantial part of the printer
B) Because HP is the only provider of supplies for the Laserjet printing system
C) Because HP supplies are specially formulated to work correctly with the printing system
D) Because HP supplies cost less to use in the product testing process
E) Because they design HP printers to function only with HP supplies

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