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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welche Service-Management-Dimension konzentriert sich auf Aktivitäten und wie werden diese koordiniert?

A) Organisationen und Personen
B) Wertströme und Prozesse
C) Partner und Lieferanten
D) Information und Technologie

2. Welche Funktion ist für die Verwaltung eines Rechenzentrums verantwortlich?

A) Servicedesk
B) Technisches Management
C) Anwendungsverwaltung
D) Gebäudemanagement

3. Was beinhaltet Governance als Bestandteil?

A) Die Leitprinzipien
B) Das Service-Wertesystem
C) Die Service-Wertschöpfungskette
D) Praktiken

4. Welche Aussage zu den Schritten zur Erfüllung einer Serviceanfrage ist RICHTIG?

A) Sie sollten die Bearbeitung von Vorfällen beinhalten
B) Sie sollten bekannt und bewährt sein
C) Sie sollten kurz und einfach sein
D) Sie sollten komplex und detailliert sein

5. Was ist eine Beschreibung der Leistungserbringung?

A) Zusammenarbeit zwischen zwei Organisationen, um sicherzustellen, dass ein Dienst einen Mehrwert liefert
B) Eine formale Beschreibung eines oder mehrerer Dienste, die auf die Bedürfnisse eines Dienstkonsumenten zugeschnitten ist
C) Eine Möglichkeit, Mehrwert zu schaffen, indem die Ergebnisse erzielt werden, die die Servicekonsumenten benötigen
D) Aktivitäten, die eine Organisation durchführt, um Dienstleistungen zu erbringen

Solutions: