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Prerequisites
The specialists who plan to get this certificate have to already hold the ITIL Foundation certification. It is recommended that the examinees understand the Information Technology terminology and the context of agreement management as well as service offerings in their specific business environments. In addition, the candidates need to have at least two years of professional experience in the field of Information Technology service management. The intended audience for the test is Business Managers, IT Professionals, and Business Process Owners, among others.
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
ITILSC-SOA Test Details
The ITILSC-SOA test will be including 8 MCQs, which are scenario-based and will be running for 1.5 hours. Those not using their mother tongue during exam-taking will have 2 hours to complete it. Getting 70% and more is the qualification needed to get the endorsement. For a better perspective of what is contained in the final exam, ensure to take the appropriate training course as it is compulsory and utilize reliable study guides, which will be covered next.
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EXIN ITILSC-SOA日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Demand Management | - Demand Analysis
|
| Supplier Management | - Supplier Lifecycle
|
| Organizing, Technology and Implementation | - Roles and Responsibilities
|
| Service Portfolio Management | - Service Portfolio
|
| Service Level Management | - Performance Management
|
| Business Relationship Management | - Customer and Business Relationships
|
| Introduction to Service Offerings and Agreements | - Service Management as a Practice
|
| Financial Management for IT Services | - Financial Processes
|
| Service Catalogue Management | - Catalogue Structure and Maintenance
|

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