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Cisco 820-605 Exam Certification Details:
| Recommended Training | Cisco Customer Success Manager (DTCSM) v2.1 |
| Sample Questions | Cisco 820-605 Sample Questions |
| Duration | 120 minutes |
| Exam Price | $250 USD |
| Exam Registration | PEARSON VUE |
| Exam Code | 820-605 CSM |
| Exam Name | Cisco Customer Success Manager |
| Passing Score | Variable (750-850 / 1000 Approx.) |
| Number of Questions | 55-65 |
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Cisco 820-605 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Renewals and Expansion Strategy | - Renewal planning and lifecycle extension - Upsell and cross-sell strategies |
| Topic 2: Customer Success Foundations | - Customer Success principles and value outcomes - Role of Customer Success Manager in Cisco ecosystem |
| Topic 3: Customer Health and Engagement | - Customer health scoring and metrics - Engagement strategies and retention practices |
| Topic 4: Adoption and Value Realization | - Driving product adoption - Measuring business outcomes and value realization |
| Topic 5: Customer Lifecycle Management | - Onboarding and adoption phases - Customer journey mapping |
| Topic 6: Tools and Operational Metrics | - Customer success tools and platforms - KPIs, reporting, and performance measurement |
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