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Oracle 1Z0-1034-21 Exam Syllabus Topics:

SectionObjectives
B2C Service Architecture and Fundamentals- Oracle B2C Service (Service Cloud) architecture overview
  • 1. Agent Desktop and administrative interfaces
    • 2. Core components and data model
      Data Management and Customization- Data objects and schema customization
      • 1. Custom objects and fields
        • 2. Data relationships and constraints
          - Business rules and automation
          • 1. Workflows and business rules engine
            • 2. Scripts and server-side logic
              Development and Scripting- B2C Service scripting and APIs
              • 1. RightNow Object Query Language (ROQL)
                • 2. Connect PHP / APIs usage concepts
                  • 3. Client-side and server-side extensions
                    Integration Concepts- Integration approaches
                    • 1. Outbound messaging and event-driven integration
                      • 2. Middleware and third-party integration patterns
                        • 3. REST and SOAP web services
                          Deployment and Troubleshooting- Configuration lifecycle management
                          • 1. Migration between environments
                            • 2. Diagnostics and logging
                              Security and Access Control- Authentication and authorization
                              • 1. SSO and identity integration concepts
                                • 2. Roles and profiles

                                  Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:

                                  1. You have been tasked with building a customization that requires a set of five related custom objects. The requirement is for one custom object to be the parent object, which stores the main data record. The four other custom objects will be child objects, which store data related to the parent. When a record is deleted from the parent object, the related data from the child objects also should be deleted.
                                  Howwould you configure the custom objects?

                                  A) The main custom object would need "aggregation" relationships to the child custom objects.
                                  B) The main custom object would need "association" relationships to the child custom objects.
                                  C) The main custom object would need to be manually configured with foreign key fields with the
                                  "cascade-delete" option set.
                                  D) The child objects would need "aggregation" relationships between themselves, and an "association" relationship to the parent custom object.


                                  2. Whichare three valid uses of the static methods available in where clause as an input argument?

                                  A) Contact::find("Name.Last LIKE 'Harr%'")
                                  B) Contact::last("Name.Last= 'Smith'")
                                  C) Contact::get("Name.Last LIKE 'Harr%'")
                                  D) Contact::find("Incident.Refno LIKE '2015-09-% ' ''
                                  E) Contact::first("Name.Last = 'Smith'")
                                  F) Account::first("Login LIKE 'Jo%'")


                                  3. In the logic. j3 file of a custom widget, a developer needs to make an AJAX request to a function "fetchData" of custom controller "cuatcontroi" and fetch data in JSON format. The developer has to pass value "25" as the searchtem parameter to fetch this specific record. Which is the correct script to implement this?
                                  A)

                                  B)

                                  C)

                                  D)

                                  A) Option B
                                  B) Option D
                                  C) Option A
                                  D) Option C


                                  4. You build a Custom Widget to display a <select> menu, with the <option> values being populated from a Custom Object field of type "menu." Which Connect for PHP function should be used to obtain the menu values?

                                  A) ConnectAPI: :getCustomObjectMetadata ()
                                  B) ConnectAPI::getMetadata{)
                                  C) ConnectAPI::getMenuValues()
                                  D) ConnectAPI::gstNamedValues()


                                  5. Identify two statements that aretrue about system attributes.

                                  A) In the Connect PHP API, system attributes are referenced via the CustomFields . <packagename>. <attributename> syntax.
                                  B) System attributes can be used directly by the Formlnput widget In the Customer Portal framework.
                                  C) System attributes must exist only in the COpackage.
                                  D) System attributes can be used by the Syndicated ConditionalChatLink widget.


                                  Solutions:

                                  Question # 1
                                  Answer: D
                                  Question # 2
                                  Answer: A,D,E
                                  Question # 3
                                  Answer: A
                                  Question # 4
                                  Answer: D
                                  Question # 5
                                  Answer: A,C

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