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CIPS L5M9 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Performance Improvement in Operations | - Continuous improvement approaches
|
| Operations Strategy and Performance | - Operations strategy development
|
| Operations Management Concepts | - Performance objectives of operations
|
| Quality and Reliability Management | - Failure prevention and recovery
|
| Operations Processes and Systems | - Process design and analysis
|
CIPS Operations Management Sample Questions:
1. Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.
Which of the following will you put into box 4?
A) statistical process control
B) quality circle
C) quality function deployment
D) kansei engineering
2. In order to keep processing costs down, which of the following should a company opt for in terms of operating processes?
A) low volume, high variety
B) high variation, low visibility
C) high volume, low variety
D) low variation, high visibility
3. Where a company produces many different but similar products, what is this dimension known as?
A) high variation
B) low variety
C) low variation
D) high variety
4. Total Quality Management is built on 8 founding principles. Which of the following do these include? Select THREE.
A) bottom-up process design
B) fact-based decision making
C) supply chain integration
D) employee involvement
E) process improvement
5. What is the main purpose of Six-Sigma?
A) customer satisfaction
B) eliminate variation
C) to break even
D) reduce waste
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: B,D,E | Question # 5 Answer: B |

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