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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Applications and Productivity | - Email and messaging setup - Application management and deployment |
| Topic 2: Enterprise Mobility and BES10 | - Device activation and provisioning - BlackBerry Enterprise Service 10 (BES10) overview |
| Topic 3: Device Configuration and Troubleshooting | - Connectivity and network configuration - Common device issues and diagnostics |
| Topic 4: Security and Policy Management | - Security model of BlackBerry 10 - IT policy configuration and enforcement |
| Topic 5: BlackBerry 10 OS Fundamentals | - Core OS features and navigation - BlackBerry 10 architecture and components |
BlackBerry 10 Support Specialist Sample Questions:
1. What happens when a user activates a Playbook in addition to a smartphone on the BlackBerry Device Service (BDS)?
A) The smartphone has a popup to choose the device to continue communication with the BDS.
B) Both the Playbook and the smartphone will continue to work since the BDS supports multiple devices per user.
C) The smartphone stops communication with the server
D) The devices with the most memory free will stay enabled, and the other devices are disabled from the BDS automatically.
2. A user would like to restore data to their device using BlackBerry Link. How can this task be accomplished?
A) Click on the device via the arrow, click restore.
B) Connect the device, click on the device via the arrow, click restore.
C) Click on settings, click on the device, click restore.
D) Connect the device, click on settings, click on the device, click restore now.
3. What constitutes use of a license seat on a BlackBerry Device Service (BDS)?
A) Active user and devices
B) Active devices
C) Active user
D) A user
4. Which of the following can be used to secure or wipe data on a misplaced BlackBerry device?
A) BlackBerry Administration
B) BlackBerry Desktop Manager
C) BlackBerry Web Desktop Manager
D) BlackBerry Resource Kit
5. Direct access to demos of the swipe gestures can be done through which one of the following?
A) Options
B) Help
C) Settings
D) Setup
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: D |
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