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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Applications and Productivity | - Email and messaging setup - Application management and deployment |
| Topic 2: Enterprise Mobility and BES10 | - Device activation and provisioning - BlackBerry Enterprise Service 10 (BES10) overview |
| Topic 3: Device Configuration and Troubleshooting | - Connectivity and network configuration - Common device issues and diagnostics |
| Topic 4: Security and Policy Management | - Security model of BlackBerry 10 - IT policy configuration and enforcement |
| Topic 5: BlackBerry 10 OS Fundamentals | - Core OS features and navigation - BlackBerry 10 architecture and components |
BlackBerry 10 Support Specialist Sample Questions:
What happens when a user activates a Playbook in addition to a smartphone on the BlackBerry Device Service (BDS)?
- A. The smartphone has a popup to choose the device to continue communication with the BDS.
- B. Both the Playbook and the smartphone will continue to work since the BDS supports multiple devices per user.
- C. The smartphone stops communication with the server
- D. The devices with the most memory free will stay enabled, and the other devices are disabled from the BDS automatically.
Correct Answer: B 🗳️
A user would like to restore data to their device using BlackBerry Link. How can this task be accomplished?
- A. Click on the device via the arrow, click restore.
- B. Connect the device, click on the device via the arrow, click restore.
- C. Click on settings, click on the device, click restore.
- D. Connect the device, click on settings, click on the device, click restore now.
Correct Answer: D 🗳️
What constitutes use of a license seat on a BlackBerry Device Service (BDS)?
- A. Active user and devices
- B. Active devices
- C. Active user
- D. A user
Correct Answer: B 🗳️
Which of the following can be used to secure or wipe data on a misplaced BlackBerry device?
- A. BlackBerry Administration
- B. BlackBerry Desktop Manager
- C. BlackBerry Web Desktop Manager
- D. BlackBerry Resource Kit
Correct Answer: C 🗳️
Direct access to demos of the swipe gestures can be done through which one of the following?
- A. Options
- B. Help
- C. Settings
- D. Setup
Correct Answer: D 🗳️
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