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Avaya 6201.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance, Troubleshooting & Best Practices | 15% | - Backup, restore and system health checks - Common implementation issues and fixes - Diagnostic tools and log review |
| Avaya Aura Communication Manager Fundamentals | 25% | - SAT administration basics - System architecture and integration - Licensing and feature overview |
| Reporting & Performance Management | 15% | - CMS Supervisor administration - Real-time and historical reporting - Service level and agent performance analysis |
| Avaya Call Management System (CMS) Overview & Architecture | 20% | - CMS architecture and components - CMS installation and setup - Data collection and reporting principles |
| ACD, Call Routing & Vectoring | 25% | - ACD, hunt groups and skill assignment - Call treatment and routing logic - Vector programming and VDN configuration |
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Question 1
Which two Communication Manager features does the VAL circuit pack support? (Choose two.)
A. Voice over IP
B. Music-on-hold
C. Local Announcements
D. Integrated Announcements
Question 2
Far data to be available universally, the "measured Field in CM must be administered to which setting?
A. Measured: external
B. Measured: internal
C. Measured: survivable
D. Measured: both
Question 3
Click the Exhibit button.
A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?
A. CM version is not matching CMS setup.
B. There is no network connection to CLAN.
C. CMS version is misconfigured on the system-parameters features form.
D. CMS version is not configured an the system-parameters features farm,
Question 4
CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?
A. Write permission to the System Setup feature and write permission to UNIX.
B. Log in as a CMS administrative user and execute the paaswd command for that user.
C. Perform a manual login from CMS Supervisor and execute the passwd command for that user.
D. Log in as root and execute the password command for that user.
Question 5
Which two statements describe why CMS and BCMS reports reflect different data?
(Choose two)
A. BCMS receives data internally and stores data in a volatile switch memory.
B. Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.
C. BCMS is interval based and CMS is call based.
D. CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.
Solutions:
| Question 1 Answer: B,D | Question 2 Answer: D | Question 3 Answer: A | Question 4 Answer: D | Question 5 Answer: C,D |
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