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Avaya 33810X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Design and Architect Contact Center Solutions | - Contact Center Architecture
|
Avaya Aura® Contact Center Solution Design Sample Questions:
Question 1
What should a functional architecture discussion cover?
A. Bill of Materials to quantify the costs
B. Network plan of the existing Infrastructure
C. A design of the needed components and Interconnections
D. Customer evolution plans and Avaya solution to their problems
Question 2
Refer to the exhibit.
AACC allows the use of campaigns for Sales or Marketing purposes.
Which statement about Outbound campaigns is true?
A. Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C
B. Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C
C. Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C
D. Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C
Question 3
A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.
Which two market trends should be Included? (Choose two.)
A. Evolution of the Contact Center agent
B. Contact Center data gathered from generic reports only
C. Engaging customers on their terms
D B) Customers initiating calls into the Contact Center by telephone only
Question 4
Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well'as the outbound capability of AACC?
A. Avaya Development team
B. Avaya Professional Services
C. Avaya Support
D. Avaya technical staff
Question 5
The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.
Which application programming interface type is used to publish the CCT functions?
A. Microsoft .NET
B. Open Database Connectivity (ODBC)
C. Simple Direct Media Layer
D. Open Computing Language (OpenGL)
Solutions:
| Question 1 Answer: B | Question 2 Answer: A | Question 3 Answer: B,C | Question 4 Answer: A | Question 5 Answer: B |
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