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Avaya 74950X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Workspaces and Agent Experience | - Context management - Interaction routing and handling - Agent Workspaces configuration - Supervisor features |
| Topic 2: Omnichannel Solution Integration | - SMS channel integration - Social media and chatbot integration - Voice channel integration - Web Chat integration - Email channel integration |
| Topic 3: Administration and Maintenance | - System monitoring - Routine operational tasks - Database and datastore management - Backup and restore procedures |
| Topic 4: Avaya Oceana Solution Architecture | - Avaya Breeze platform integration - Avaya Oceana core components - Workspaces architecture - Component interfaces and interactions |
| Topic 5: Troubleshooting and Best Practices | - Log analysis - Channel troubleshooting - Deployment best practices - Integration issue diagnosis |
| Topic 6: Installation and Initial Configuration | - Core platform deployment - Avaya Control Manager integration - Certificates and security setup - Cluster installation and configuration |
Avaya Oceana® Solution Integration Sample Questions:
Question 1
Each ONA follows an ONA Life Cycle Management to describe its states.
When the ONA is in the Invalid state, which statement is true?
A. It is when the device inventory/profile is present and associated to a service profile, and the device is in the network, authenticated, and operational.
B. It is when the device inventory/profile is present and associated to a service profile, but the device is not in the network.
C. It is when the device inventory/profile for the device is present, but is not associated to a service profile, and the ONA is onboarded in the Avaya Surge™ IoT healthcare application.
D. It is when a device is connected to the network for which the device inventory/profile is not present.
Question 2
Which authentication mechanism is important for transmission of information between the ONA device to the ODL controller, and to the rest of the network?
A. Certificates
B. Kerberos
C. RADIUS
D. LDAP
Question 3
Each ONA follows an ONA life cycle Management to describe its states.
When the ONA is in the Inactive state, which statement is true?
A. It is when the device Inventory/profile is present and associated to a service profile, but the device is not in the network.
B. It is when the device Inventory/profile for the device is present, but is not associated to a service profile, and the ONA is onboarded in the Avaya Surge™ IoT healthcare application.
C. It is when the device Inventory/profile is present, and the device is in the network and authenticated, but the service profile Is not associated.
D. It is when the device inventory/profile Is present and associated to a service profile, and the device is in the network, authenticated, and operational.
Question 4
To monitor the network elements, which three protocols are used in an Avaya Surge™ IoT solution? (Choose three.)
A. Telnet
B. Socket
C. SSH
D. SNMP
E. RDP
Question 5
When administrators deploy the Avaya Surge™ IoT solution using two EPS switches, in which mode do you need to configure the ERS switch ports?
A. Untagandtagall
B. TagPvidOnly
C. UntagPvidOnly
D. TaggedandUntaggall
Solutions:
| Question 1 Answer: D | Question 2 Answer: B | Question 3 Answer: A | Question 4 Answer: A,C,D | Question 5 Answer: D |

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