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Salesforce Arch-301 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: B2B Solution Architecture Foundations | - B2B Commerce Architecture
|
| Topic 2: Integration and Data Architecture | - System Integration Patterns
|
| Topic 3: Security and Identity | - Access Control
|
| Topic 4: Solution Design and Architecture Strategy | - Scalable Solution Design
|
Salesforce Certified B2B Solution Architect Sample Questions:
1. Universal Containers (UC) manufactures automobile engine components. UC wants to set up an ecommerce website to deliver a seamlesscustomer purchasing experience, both through self-service and field sales. UC also wants to showcase its extensive product offerings, operate regional promotions and discounts, and managed routing and contracting. UC is looking for guidance on a Salesforce multi-cloud solution to be implemented across phases.
What should a Solution Architect recommend to meet UC's business requirements?
A) Phase 1: Sates Cloud -- Phase 2: B2BCommerce -- Phase 3: Salesforce Field Service
B) Phase 1: Service Cloud -- Phase 2: CPQ -- Phase 3: B2B Commerce
C) Phase 1: Sales Cloud - - Phase 2: Service Cloud -- Phase 3B2B Commerce
D) Phase 1: Sates Cloud - - Phase 2: CPQ -- Phase 3: B2B Commerce
2. Universal Containers (UC) is an international company with activities m Europe and the U.S. UC has two separate Salesforce orgs, one for each region. Quotes are built m different legacy systems, depending on their country. Orders are processed centrally by theback-office team with an ERP. Customer information is saved m both legacy systems and the ERP. The analyst team complains about the inconsistency of customer data between different systems and the lack of connection between a single piece of customer dataacross all of the systems.
Which approach would make it possible to set up this single source of truth and ensure scalability for orders?
A) Use MuleSoft Anypoint Platform as the single point of data orchestration across the different systems and Salesforce environments.
B) Map all of the points of data within a custom data manager and drive synchronization between the different systems with a point-to-point approach.
C) Use each Salesforce org as its own system of record (SOP.) and use Salesforce Connect to synchronise the two Salesforce orgs.
D) Map all of the points of data with a different ETl tool for each Salesforce environment and drive synchronisation from Salesforce to the other systems.
3. Refer to the images below:
As part of its solution to accelerate overall sales. Universal Containers (UC) has chosen to implement a CPQ solution using Salesforce CPQ. As part of the CPQ solution, there is a requirement to retain UC's ERP as the Pricing and Product master.
UC's business process results in Products and Pricing being updated sporadically once a week, and then on a much larger scale on a monthly basis, which could result in a large amount of records that need to be updated in Salesforce.
Whichstrategy should the Solution Architect choose to handle this scenario?
A) Option B, utilizing Process Builder and Platform Events to communicate with the external services Subscriber Listener
B) Option C, utilizing a VF/Lightning component in combination with an Apex Controller to make a call utilizing the Streaming API
C) Option A, utilizing a VF/Lightning component in combination with an Apex Controller to make a REST call to the external service
D) Option D, utilizing an external ETL tool to batch load the records into Salesforce
4. UC Foods, a manufacturing company, has multiple sales channels including a front-line Sales team and channel partners who are currently enabled on Sales Cloud as well as a Partner Community. The company wants to establish a new B2B Commerce portal to lower the cost of sales by enabling self-service capabilities to automate sales wherever possible. The executive sponsor is concerned that sales representatives might see the B2B channel as a threat to their ability tosell and, therefore, earn higher commissions.
Which two use cases should the Solution Architect highlight to help the executive sponsor better understand the appropriate role for B2B Commerce as it relates to existing sales channels?
Choose 2 answers
A) Highlight that the B2B portal will be a useful tool to help improve customer communications and enhance customer engagement by providing faster updates on their orders as they are fulfilled.
B) Highlight that the B2B portal is meant to handle high-complexity sales that are ideal for automation, leaving the Sales team to handle less complex, higher-margin sales.
C) Highlight that the B2B portal is meant to tackle more routine, low-complexity sales, allowing the Sales team to focus on the more complex sales and priority accounts.
D) Highlight that the B2B portal will help the company grow and expand into new geographies where the company does not currently have a sales footprint, resulting in more rewards for everyone.
5. Widgets Wonderful, a manufacturing company, wants to provide a better customer experience and enable field service resources to provide a quote to customers while still on site. The company has complex products that come with warranties that include preventativemaintenance work. Additionally, certain warranty repair work has specific SLAs associated with it. There are 10 Field Service team members and 20 sales representatives, all of whom need to view Salesforce Field Service objects and be able to create quotesfor the customer.
Widgets Wonderful's project owner has some questions regarding the number and types of licenses needed for the users and would like to better understand how warranties will be addressed.
Which two combined options should a Solution Architect suggest?
Choose 2 answers
A) Salesforce Field Service, Salesforce CPQ, and Service Cloud for Salesforce CPQ need will need to be installed and customizations will not be needed for Entitlements.
B) Purchase 30 CPQ licenses and 10 Salesforce Field Service licenses.
C) Salesforce Field Service and Service Cloud for Salesforce CPQ will need to be installed and customizations will need to be made to handle Entitlements.
D) Purchase 30 CPQ licenses and 30 Salesforce Field Service licenses.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: C,D | Question # 5 Answer: B,C |
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