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Apple OS X v10.8 Troubleshooting Sample Questions:
1. A user moves a file into a folder named "my stuff" and sees this message:
"You can put items into "my stuff," but you won't be able to see them. Do you want to continue? Other users with sufficient permissions will be able to use the items."
This means the user's folder permissions to "my stuff" have been set to
A) Read & Write
B) Execute only
C) Read only
D) Write only
2. Teresa would like to share files on her Mac Pro with OS X Mountain Lion over an Ethernet network. Which option is a valid choice to enable this feature?
A) System Preferences > sharing > Select the File sharing checkbox.
B) Network Utility > Services > Select the File Sharing checkbox.
C) System Preferences > Security & Privacy > Sharing > Click the Enable button in the File Sharing section.
D) System Preferences> Network> File Sharing > Select the Enable checkbox.
3. Your customer states he can receive chats with Messages app on an iPad, but not on his iMac with OS X Mountain Lion installed. How can you help this customer receive chats with Messages?
A) Select the iMessage check box in System Preferences > iCloud
B) Help the customer download Messages from the Mac App Store.
C) Delete Messages, then boot to OS X Recovery to reinstall OS X Mountain Lion.
D) I Set Messages preferences for "You can be reached for messages at:" to the same email account as the iPad.
4. Richard purchased a new Thunderbolt drive. When he connects the drive to his iMac, the disk does not mount in Finder. What built-in tool should he use to troubleshoot the issue?
A) Disk Utility
B) Thunderbolt Setup Utility
C) Directory Utility
D) Console
5. From the list below, choose two new features of Time Machine introduced in OS X Mountain Lion. Select Two:
A) The ability to choose multiple backup locations.
B) Restore from a Time Machine backup.
C) Encrypted backups on Time Capsule.
D) Local snapshots on portable Macs.
E) OS X Recovery partition on external disks.
F) Encrypted backups on external disks.
G) Backup Now in the Time Machine menu item.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: A,C |

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