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Salesforce AP-203 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Product Modeling and Catalog (EPC) | - Enterprise Product Catalog structure - Product lifecycle and configurations |
| Topic 2: Order Management and Fulfillment | - Order capture and orchestration - Service provisioning concepts |
| Topic 3: OmniStudio and Low-Code Configuration | - FlexCards for UI composition - DataRaptor and Integration Procedures - OmniScript design and execution |
| Topic 4: Communications Cloud Fundamentals | - Core Communications Cloud capabilities - Industry-specific architecture and concepts |
| Topic 5: Pricing, Billing, and Monetization | - Usage-based pricing models - Communications industry billing concepts |
Salesforce Accredited Agentforce Communications Professional Sample Questions:
Acme technology is Tier 1 Provider selling fixed line internet and TV services. In order to send Set top boxes (STB) and modem they are requiring a single call to the shipping fulfillment system, which combination can be sent to the customer. They also want to ensure optimal performance and avoid unnecessary use of storage of inventory in customer base.
- A. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship.
Configure the scope filed on the modem and STB products to downstream Order Item. - B. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship.
Configure the scope field on CFS technical product definition to downstream Order Item. - C. Decompose Modem & STB into one CFS using M:1 decomposition pattern configure scope field on CFS technical product definition to Account
- D. Decompose the Modem & STB to one CFS technical product using M:1 decomposition relationship.
Configure the scope filed on the modem and STB products to Account
Correct Answer: C 🗳️
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Universal Connect (UC) offers business TV services to its customer. As part of the offerings, UC requires the business TV ' s attribute to be changes to gold if account ' s SLA field value is ' Gold ' . What solution does consultant recommend to achieve the requirement?
- A. Advance Rules
- B. Attribute Rules
- C. Compatibility Rules
- D. Context Rules
Correct Answer: A 🗳️
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Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE).
UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers
- A. Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added.
- B. Model the Ethernet access device as a child product of the dedicated internet service offer
- C. Model dedicated internet service as a child product of the Ethernet access device offer.
- D. Model the Ethernet access device and dedicated internet service offers as two standalone offer with a recommends relationship that recommends the Ethernet access device when internet service is added
Correct Answer: A 🗳️
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Has commercial attribute called " access Type " on the internet offers with two values, namely DSL and Fiber. UC has requirement to model routers as technical products and offer either a DSL or a fiber router based on the " access type " value. What kind of decomposition relationship should a consultant recommend to achieve this requirement?
- A. 1:1
- B. M:1
- C. 1:M
- D. M:M
Correct Answer: C 🗳️
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An ABC telecom customer requested a change to their existing services which resulted in new set of assets.
At later date customer changed from device based to an installment based contract. After few year customer then requested to change their telephone number. Which object of communication data model should a consultant use to manage the life cycle of assets over a time?
- A. Service Account
- B. Subscription strategy should a Consultant
- C. Service Entitlement
- D. Contract Line Item
Correct Answer: B 🗳️
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