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Salesforce AI-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Development Lifecycle | 15% | - Testing agents in Testing Center - Monitoring, adoption and optimization - Version control and maintenance - Deployment: sandbox to production |
| Topic 2: Multi-Agent Interoperability | 5% | - Agent-to-agent communication - Agent API usage scenarios - Model Context Protocol (MCP) |
| Topic 3: AI Agents | 35% | - Channel integration: digital experience, email, Slack - Deterministic controls: filters and variables - Topics and actions configuration - Agent User security and permissions - Agent types: Service, Sales, Employee - Agent architecture and reasoning engine |
| Topic 4: Data Cloud for Agentforce | 20% | - Agentforce Data Library types - Improving response accuracy with data grounding - Retrievers and search types: keyword, vector, hybrid - Unstructured data processing: chunking, indexing |
| Topic 5: Prompt Engineering | 20% | - Prompt Builder usage and use cases - Prompt template creation: field generation, flex types - Grounding techniques and best practices - Prompt management and user roles |
Salesforce Certified Agentforce Specialist Sample Questions:
Universal Containers (UC) wants to empower its marketing team with Al capabilities that help employees quickly find campaign data, generate creative content, and manage project tasks. The solution should also allow marketers to receive personalized support, surface relevant information, and complete work directly in Salesforce. Which Al solution should UC implement?
- A. Service Agent
- B. Sales Coach Agent
- C. Employee Agent
Correct Answer: C 🗳️
Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).
Which part of the Einstein Trust Layer architecture leverages an organization's own data within a large language model (LLM) prompt to confidently return relevant and accurate responses?
- A. Prompt Defense
- B. Data Masking
- C. Dynamic Grounding
Correct Answer: C 🗳️
Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).
An Agentforce needs to create a Sales Email with a custom prompt template. They need to ground on the following data.
Opportunity Products Events near the customer Tone and voice examples
How should the Agentforce Specialist obtain related items?
- A. Call prompt initiated flow to fetch and ground the required data.
- B. Utilize a standard email template and manually insert the required data fields.
- C. Create a flex template that takes the records in question as inputs.
Correct Answer: A 🗳️
Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).
Which use case is best supported by Salesforce Agent's capabilities?
- A. Bring together a conversational interface for interacting with AI for all Salesforce users, such as developers and ecommerce retailers.
- B. Enable Salesforce admin users to create and train custom large language models (LLMs) using CRM data.
- C. Enable data scientists to train predictive AI models with historical CRM data using built-in machine learning capabilities
Correct Answer: A 🗳️
Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).
Universal Containers (UC) is discussing its AI strategy in an agile Scrum meeting. Which business requirement would lead An Agentforce to recommend connecting to an external foundational model via Einstein Studio (Model Builder)?
- A. UC wants a model fine-tuned using company data.
- B. UC wants to change the frequency penalty of the model.
- C. UC wants to fine-tune model temperature.
Correct Answer: A 🗳️
Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).
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