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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. Northern Trail Outfitters (NTO) is a rapidly growing company that needs to hire a business analyst (BA) to help revamp its sales and support processes. The stakeholder at NTO wants to understand the top skills of a BA and has asked a consultant for more information.
Which BA skills should the consultant recommend to NTO?

A) Requirements writing, communication, creativity, problem-solving, synthesis, project management
B) Team leadership, communication, personas, change management, synthesis, legal and compliance issues
C) Information discovery, analysis, synthesis, communication, collaboration, documentation

2. Which step should a business analyst take to establish credibility and covert empathy with stakeholders during discovery sessions for a new Experience site?

A) Ensure the workshop schedule consider tome zone and language differences.
B) Describe work with other companies that has solved similar problem.
C) Reiterate the project objectives and the KPIs that will be tracked.

3. The business analyst at Universal Containers has been asked to train the client on how to write effective user stories with acceptance criteria. The client provided this sample story.
User Story:
As a customer service agent, I need the ability to close support tickets.
Acceptance Criteria:
1. When viewing an open support ticket, a "Close Ticket" action is available.
2. When closing a support ticket, the agent is required to enter a "Close Reason".
3. After completing the close action, the status of the support ticket is set to "Closed".
What can be done to improve this user story?

A) Update the perspective of the user story and acceptance criteria.
B) Update the acceptance criteria to describe the technical solution.
C) Update the user story to describe why the functionality is needed.

4. The operations team at Universal Containers is developing a new inventory forecasting application available on its Experience Cloud site. Management wants to identify key external stakeholders to assist with determining project priorities.
Which external stakeholders should the business analyst recommend?

A) Governing bodies
B) Buyers and customers
C) Third-party vendors

5. The business analyst (BA) at Northern Trail Outfitters is writing user stories for a Service Cloud implementation.
In which order should the BA arrange the three components of a user story?

A) I want <xyz>, so that <xyz>, for a <xyz>
B) As a <xyz>, I want <xyz>, so that <xyz>
C) I want <xyz>, as a <xyz>, so that <xyz>

Solutions: