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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. Smarter Commerce is focused on which of the following 3 dimensions with respect to the customer?

A) Customer demographics, customer geography, customer affluence.
B) Customer potential, customer transaction capture, customer fulfillment.
C) Customer insight, customer value strategy, customer & partner engagement.
D) Customer returns, customer purchases, customer order changes.

2. Which of the following Smarter Commerce Offerings is a core part of delivering a customer
buy-online, pick-up in store (BOPIS) capability?

A) Social Analytics.
B) Customer Self Service.
C) Distributed Order Management.
D) Logistics Management.

3. Which of the following is NOT a key capability delivered by cross-channel order management?

A) Complex fulfillment.
B) Service scheduling.
C) Inventory visibility.
D) Trade fund management.

4. Which of the following is NOT a benefit delivered in the context of the Case Management Solution of the 'Service' Offerings?

A) Integrated analytics help organizations understand the impact of case loads.
B) Deliver case workers the solution in a fraction of time of other approaches
C) A case worker has all the information needed to improve case outcomes and optimize decisions
D) A case worker can skip the customer feedback and get directly to focus on the problem at-hand

5. What are Smarter Commerce 'Market' offerings focused on?

A) Visibility and optimization in the supply chain.
B) Personalized customer engagements across multiple touch-points.
C) is a buy online, pick-up in the store (BOPIS).
D) Customer buying patterns.

Solutions: