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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Integration | 8% - 12% | - System Connectivity
|
| Master Data Management | 12% - 18% | - Master Data Configuration
|
| Analytics and Reporting | 8% - 12% | - Business Analytics
|
| Administration and Configuration | 8% - 12% | - System Administration
|
| Planning and Dispatching | 12% - 18% | - Resource Planning
|
| Customer Self-Service and Crowd Service | < 8% | - Customer Engagement
|
| Mobile Field Service Execution | 12% - 18% | - Mobile Application Usage
|
| Smartforms and Reporting | 8% - 12% | - Forms and Documentation
|
| Business Rules and Automation | 8% - 12% | - Automation Features
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Which of the following things are part of the Field Service Mobile app? 'Choose Two correct answers.
- A. Skills
- B. Activities
- C. Projects
- D. Service Calls
Correct Answer: B,D 🗳️
As a technician, you want to record expenses. Which objects can you record expenses against? Choose Three correct answers.
- A. Business partner
- B. Equipment
- C. Activity
- D. Service call
- E. Purchase order
Correct Answer: B,C,D 🗳️
Where and how do I create filters for the service calls of my company? Choose the correct answer.
- A. All of the Above
- B. You need to create these filters in the ERP backend system.
- C. You need to create these filters in Administration.
- D. In Workforce Management, you can create new filters for your service calls-queue.
Correct Answer: D 🗳️
Which platforms are supported for the Field Service Mobile App? Choose Four correct answer.
- A. Windows Mobile
- B. IOS
- C. Windows-Desktop
- D. Android
- E. Blackberry
Correct Answer: A,B,C,D 🗳️
Your customer needs to check the correctness of technicians time. material and expense entries. What is the best way to solve that requirement > Choose the correct answer.
- A. You need to login as a admin user to the Field Service App on the smartphone and can change technician entries there
- B. Technician entries can only be changed in ERP itself
- C. Approval of material. expenses. millages or time efforts is not yet implemented
- D. Technician entries can be approved or modified in the Workforce Management App (Time and Material Journal)
- E. Technicians entries are final and no adjustments can be done any more
Correct Answer: D 🗳️
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