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SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration and Communication | - Integration Scenarios
|
| Topic 2: Reporting and Analytics | - Service Reporting
|
| Topic 3: Master Data and Configuration | - System Configuration
|
| Topic 4: Service Processes | - Service Order Processing
|
| Topic 5: SAP Service Cloud Fundamentals | - Service Cloud Overview
|
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. What field controls how SAP ERP handles an item that is released from an SAP Cloud for Customer work ticket to SAP ERP?
A) Scheduling relevant
B) Invoicing method
C) Processing type
D) Ticket type
2. Which additional business objects can be determined by using a registered product within a ticket? Note:
There are 2 correct answers to this question.
A) Pricing condition
B) Service contract
C) Maintenance plan
D) Warranty
3. Which actions can you perform when you maintain organizational work distribution rules? Note: There are 2 correct answers to this question.
A) Upload
B) Copy
C) Delete
D) Download
4. Which of the following actions can you perform with the administration adaptation function when using silverlight? Note: There are 2 correct answers to this question.
A) Enter default extension field values based on business logic
B) Assign a page layout to achieve dynamic user interfaces.
C) Create an extension field and define its properties
D) Create a code list restriction for standard and extension fields
5. A user is assigned two work centers that contain the same view. In the first work center.
the user has unrestricted read and write access. In the second work center, the user had read only access.
Which access rights does the user get for this view in both work centers?
A) Only restricted write access
B) Unrestricted read and write access
C) Only unrestricted write access
D) Restricted read and write access
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C,D | Question # 3 Answer: A,D | Question # 4 Answer: C,D | Question # 5 Answer: B |
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