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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Contact Policy and Volume Constraints | 13% | - Outbound volume limiting - Tracking periods for policies - Prevent action overexposure |
| Topic 2: AI and Arbitration | 8% | - Business rule prioritization - AI-based prioritization - Action arbitration logic |
| Topic 3: Engagement Policies | 13% | - Create engagement strategies - Define engagement policies |
| Topic 4: Next-Best-Action Concepts | 8% | - Define starting population - One-to-one customer engagement - Always-on outbound fundamentals - Contact center value optimization |
| Topic 5: Decision Strategies | 25% | - Use predictive models - Simulate and test strategies - Implement eligibility rules - Design and build decision strategies |
| Topic 6: Channels | 10% | - Email offer delivery - Third-party integration - Real-time containers |
| Topic 7: Actions and Treatments | 15% | - Define and manage customer actions - Web offer presentation - Outbound action configuration |
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning consultant, what do you configure to select the best offer from both groups based on customer behavior?
- A. Enable an action value in the prioritization formula.
- B. Create a prioritization decision strategy at the Group-level.
- C. Create an adaptive model rule at the Issue-level.
- D. Ensure that the propensity is enabled in Arbitration tab.
Correct Answer: A 🗳️
MyCo, a telecom company, wants to present their customers on Facebook with customer-centric mobile internet offers.
What action must MyCo take to meet this business requirement?
- A. Place a paid ad
- B. Create a Facebook post
- C. Make a call
- D. Send an email
Correct Answer: D 🗳️
To reference a customer property in a strategy, you need to prefix the property name with the keyword______________.
- A. '' .''
- B. No prefix. Use directly the property name.
- C. "Customer."
- D. "Data."
Correct Answer: A 🗳️
The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Price of the shoe, minus the Cost to acquire the shoe.
The details of the shoes are provided in the following table:
What is the number of outputs that each component has?
- A. Set-Property=4, Results=4
- B. Set-Property=1, Results=1
- C. Set-Property=1, Results=4
- D. Set-Property=4, Results=1
Correct Answer: C 🗳️
The U+ Bank marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want customers to receive more than four promotional emails per quarter, regardless of past responses to that action by the customer.
Which option allows you to implement the business requirement?
- A. Customer contact limits
- B. Suitability rules
- C. Suppression policies
- D. Volume constraints
Correct Answer: B 🗳️
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