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PMI Project Management Office Certified Professional Sample Questions:

1. A newly hired PMO professional is tasked with improving the executives ' level of satisfaction with the PMO
' s performance. The PMO was established last year and has not been very successful in attending to the needs of the PMO customers.
Which two actions should the PMO professional take to address this issue? (Choose 2)

A) Assess the maturity of the services the PMO is delivering and determine which services need to elevate their proficiency levels.
B) Ensure that the services the PMO provides are the correct ones for the current PMO customers ' needs.
C) Evaluate the organization ' s project management capability across departments to determine the PMO ' s maturity level.
D) Measure how well the organization manages portfolios, programs, and projects to assess the PMO ' s overall maturity.
E) Review the compliance of PMO customers with the PMO processes to evaluate the PMO ' s maturity.

2. A well-established PMO unit is transforming from a traditional mix of controlling and directive functions to a customer-centric service model. The company culture is very hierarchical and the PMO professional faces some challenges ahead.
Which action should the PMO professional prioritize given the fundamental role of PMOs?

A) Foster collaboration among key stakeholders so they become change agents for the process.
B) Transform the PMO governance and processes to facilitate decision-making.
C) Build a service-oriented PMO value proposition into the new PMO charter.
D) Evaluate the current portfolio management software tool to align with the new services.

3. An organization is implementing a new project management methodology. The PMO professional is responsible for establishing governance structures to support the implementation of the new methodology.
What should the PMO professional do to ensure that the new project management methodology will be used within the organization?

A) Create a project governance board that will be responsible for setting project standards and policies.
B) Develop a framework that will define the organization ' s approach to project governance.
C) Implement a project governance software solution that will automate many governance tasks.
D) Establish a centralized PMO that will be responsible for all aspects of project governance.

4. Three years ago, a large manufacturing company established a PMO to enhance project outcomes across departments. An experienced PMO professional has now been hired as a consultant to assess the PMO ' s maturity.
What should the PMO professional recommend to help improve the PMO ' s maturity?

A) Introduce more strategic services that align with business goals to improve the PMO ' s maturity.
B) Transition the PMO to a value management office (VMO) to increase service maturity and maximize the benefits delivered to PMO customers.
C) Transform the PMO into a project management center of excellence (PMCoE) to ensure the organization consistently applies the most mature practices.
D) Conduct a PMO service maturity assessment and develop a comprehensive maturity improvement plan that includes continuous service evaluations.

5. After which event should a PMO professional expect the PMO mandate to be reviewed?

A) When the PMO expands its scope to include new services
B) When new qualifications are gained by PMO team members
C) When the PMO maturity score increases
D) When the PMO delivers value that exceeds customer expectations

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