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Oracle 1z0-1038-22 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Create workspaces for the Browser User Interface
  • Perform an initial setup and set up the Service Console
Topic 2
  • Perform export
  • import with Element Manager
  • Describe Service Level Agreements
Topic 3
  • Configure Service Level Agreements
  • Explain configuration settings
Topic 4
  • Create queues, assignments, and standard application menus
  • Configure Products, Categories, and Dispositions
Topic 5
  • Create Enhanced Business Rules
  • B2C Service User Interface and Processes
Topic 6
  • Processes between Customers and Agents
  • Describe Core Business Objects
Topic 7
  • Implement user Interface modifications and automation (workspaces)
  • Explain B2C Service products and services

Reference: https://education.oracle.com/oracle-service-center-2022-implementation-professional/pexam_1Z0-1038-22

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