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Oracle 1Z0-1037-21 Exam Syllabus Topics:

SectionWeightObjectives
Common B2C Service Features15%- General Platform Functionality
  • 1. Interface and navigation
    • 2. Queues and routing
      • 3. Security and administration basics
        Knowledge Advanced35%- Integration and Customization
        • 1. Integration with B2C Service
          • 2. Custom fields and attributes
            • 3. Web services and APIs
              - Advanced Configuration
              • 1. Synonyms and concepts
                • 2. Taxonomy and metadata management
                  • 3. Search and relevance tuning
                    Reports and Analytics15%- Knowledge Reports
                    • 1. Usage and search analytics
                      • 2. Content performance metrics
                        • 3. Queue and activity reports
                          B2C Service Knowledge Foundation35%- Content Authoring and Management
                          • 1. Create and edit answers
                            • 2. Version control and archiving
                              • 3. Review and publishing workflow
                                - Knowledge Base Configuration
                                • 1. Setup and administration
                                  • 2. Access control and permissions
                                    • 3. Content types and categories

                                      Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

                                      In Knowledge Advanced Search what is the use of the Concept feature?

                                      • A. Adding a new concept enabled Knowledge Advanced Search to return results that do not match a particular word.
                                      • B. Adding a new conceptenabled Knowledge Advanced Search to return results that match a particular word, its synonyms, and its related concepts.
                                      • C. Adding a new concept enabled Knowledge Advanced Search to return results that match a particular word and its synonyms.
                                      • D. Adding a new concept enabled Knowledge Advanced Search to return results that match only a particular word.
                                      Reveal Solution  Discussion  0

                                      Correct Answer: B  🗳️

                                      Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).

                                      You have created a new article in your knowledge base andyou want it to always appear at the top of the search result page.
                                      What display position should you configure?

                                      • A. Place at First
                                      • B. Fixed at Top
                                      • C. Historical usefulness
                                      • D. Fix First
                                      • E. Place at Top
                                      Reveal Solution  Discussion  0

                                      Correct Answer: E  🗳️

                                      Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).

                                      Which three statements are true about processing options in Web Services? (Choose three.)

                                      • A. FetchAllNames proprerty of GetProcessingOptions indicates tothe server that all NameID Types should include both Name and ID.
                                      • B. SuppressExternalEvents = true and SuppressExternalRules = true indicates to the server that External Event and Business Rules should not be triggered.
                                      • C. FetchAllNames = true indicates the server that it should fetch all Names but does not fetch IDs.
                                      • D. SuppressExternalEvents and SuppressExternalRules properties can be defined only for Create, Update, and Destroy Processing Options.
                                      • E. SuppressExternalEvents = true andSuppressExternalRules = true indicates to the server that External Event and Business Rules should execute on operation completion.
                                      • F. SuppressExternalEvents and SuppressRules properties can also be defined for GetProcessingOptions.
                                      Reveal Solution  Discussion  0

                                      Correct Answer: A,B,F  🗳️

                                      Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).

                                      Your client wants to import new answers. Which five fields are required by the Data Import Wizard? (Choose five.)

                                      • A. Status
                                      • B. Product/Category
                                      • C. Display Position
                                      • D. Access Level
                                      • E. Keywords
                                      • F. Assigned account value
                                      • G. Summary
                                      • H. Attachments
                                      Reveal Solution  Discussion  0

                                      Correct Answer: A,B,D,E,H  🗳️

                                      Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).

                                      Which action cannot be performed on a dashboard?

                                      • A. open a report for editing from a dashboard
                                      • B. send queued dashboards to comma-separated values (CSV) file
                                      • C. queue a dashboard manually
                                      • D. add a web browser to a dashboard
                                      Reveal Solution  Discussion  0

                                      Correct Answer: D  🗳️

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