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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Data Migration and Integration | - Data import/export
|
| Topic 2: Redwood UX and AI Features | - AI capabilities
|
| Topic 3: Managing and Extending Service Requests | - Service Request configuration and lifecycle management
|
| Topic 4: Customer Entitlements and Action Plans | - Entitlements and SLAs
|
| Topic 5: Computer Telephony Integration (CTI) | - Telephony integration setup
|
| Topic 6: Work Assignment and Routing | - Queues and assignment rules
|
| Topic 7: Notifications, Emails, and Interactions | - Notifications and collaboration
|
| Topic 8: Productivity and Contact Center Tools | - Agent productivity tools
|
| Topic 9: Digital Customer Service and Chat | - Digital Customer Service (DCS)
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
You are creating or editing a SmartText entry. Which four options can you insert into the entry?
- A. Variables
- B. URLs
- C. Text
- D. Images
- E. Tables
- F. Other SmartText entries
Correct Answer: A,C,E,F 🗳️
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?
- A. Select Create Category > Create Child Category.
- B. Check the Active flag.
- C. Select the task Manage Service Request Categories.
- D. Select Status = "Active".
- E. Select Create Category > Create Top-Level Category.
- F. Complete Category Name.
- G. Select Service Catalog in Functional Areas.
Correct Answer: A,C,D,E 🗳️
Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.
- A. It requires the use of a sandbox to modify the fields associated with standard and custom objects.
- B. It allows edits to dashboard pages.
- C. In includes a preview option for all standard and custom object pages.
- D. It requires proper permissions to use the tools and additional permissions to edit the desired object.
Correct Answer: A 🗳️
If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.
- A. be required to create all of your own components for the display of Engagement Cloud objects
- B. be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
- C. not be able to preview your application before you publish it
- D. have to contact Oracle Support for the permission to deploy your custom DCS application
Correct Answer: A 🗳️
Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?
- A. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
- B. The configured frequency to retrieve emails is too long.
- C. Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
- D. Incoming messages have a custom filter.
Correct Answer: D 🗳️
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