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ITIL ITIL-4-Foundation日本語 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Service Level Agreements: It highlights the role of SLAs in defining and managing service quality. The topic also explains the role of service-level management in this context.
Topic 2
  • Continuous improvement: ITIL 4 concepts related to continuous improvement are addressed by this topic. It also discusses the ways through which organizations iterate and adapt their processes and services.
Topic 3
  • Service management concepts: Basic concepts of service management are discussed in this topic. It also defines a service, components of service and the value of the service to stakeholders.
Topic 4
  • Guiding principles: This topic covers seven guiding principles of ITIL 4. It focuses on developing a mindset to adopt ITIL practices and adapting them to your specific needs .
Topic 5
  • Service Value Chain: It gives an understanding of those ways through which the Service Value Chain helps organizations create value.
Topic 6
  • ITIL practices: Improvement of the process of service development and supporting users is discussed. It also covers those ITIL 4 practices that enable working methods.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-foundation-2565

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ITIL 4 Foundation Exam (ITIL-4-Foundation日本語版) Sample Questions:

ユーザーとは何ですか?

  • A. サービス利用の予算を承認する役割
  • B. サービスを利用するロール
  • C. 組織を指揮し、管理する役割
  • D. サービスの要件を定義する役割
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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バリューチェーン活動のインプットとアウトプットについて正しい記述はどれですか?

  • A. 各バリュー チェーン活動はインプットを受け取り、アウトプットを提供します
  • B. 組織のガバナンスは、各バリュー チェーン活動のインプットとアウトプットを決定します。
  • C. インプットのみのバリューチェーン活動と、アウトプットのみのバリューチェーン活動がある
  • D. バリューチェーン活動ごとにインプットとアウトプットが固定化されている
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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問題管理のどのフェーズに、回避策の有効性の定期的な再評価が含まれますか?

  • A. 問題分析
  • B. 問題管理
  • C. エラー制御
  • D. 問題の特定
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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4 つの次元のうち、役割責任と権限体系に焦点を当てているのはどれですか?

  • A. 組織と人
  • B. 価値の流れとプロセス
  • C. パートナーおよびサプライヤー
  • D. 情報とテクノロジー
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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サービスの提供に貢献できる財務的に価値のあるコンポーネントはどれですか?

  • A. IT資産
  • B. 設定項目
  • C. サービスの提供
  • D. スポンサー
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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