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ISO ISOIEC20000LI Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Leadership and Team Management | 5% | - Roles and Responsibilities - Team Coordination |
| Topic 2: Advanced Statistics and Data Analysis | 5% | - Statistical Methods - Data Interpretation |
| Topic 3: Project Management | 5% | - Project Planning - Resource Management |
| Topic 4: Control Phase | 10% | - Monitoring and Control Mechanisms - Continual Improvement |
| Topic 5: Measure Phase | 20% | - Performance Measurement Framework - Key Performance Indicators - Data Collection and Analysis |
| Topic 6: Analyze Phase | 25% | - Root Cause Analysis - Risk Assessment - Gap Analysis |
| Topic 7: Define Phase | 20% | - Introduction to ISO/IEC 20000 - Scope and Policy Definition - Service Management System Principles |
| Topic 8: Improve Phase | 20% | - Implementation Strategies - Change Management - Improvement Planning |
ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:
1. An organization has implemented a control that enables the company to manage storage media through their life cycle of use. acquisition, transportation and disposal. Which control category does this control belong to?
A) Technological
B) Physical
C) Organizational
2. What should an organization demonstrate through documentation?
A) That Its security controls are implemented based on risk scenarios
B) That the distribution of paper copies is regularly complete
C) That the complexity of processes and their interactions is documented
3. Scenario 7: InfoSec is a multinational corporation headquartered in Boston, MA, which provides professional electronics, gaming, and entertainment services. After facing numerous information security incidents, InfoSec has decided to establish teams and implement measures to prevent potential incidents in the future Emma, Bob. and Anna were hired as the new members of InfoSec's information security team, which consists of a security architecture team, an incident response team (IRT) and a forensics team Emma's job is to create information security plans, policies, protocols, and training to prepare InfoSec to respond to incidents effectively Emma and Bob would be full-time employees of InfoSec, whereas Anna was contracted as an external consultant.
Bob, a network expert, will deploy a screened subnet network architecture This architecture will isolate the demilitarized zone (OMZ) to which hosted public services are attached and InfoSec's publicly accessible resources from their private network Thus, InfoSec will be able to block potential attackers from causing unwanted events inside the company's network. Bob is also responsible for ensuring that a thorough evaluation of the nature of an unexpected event is conducted, including the details on how the event happened and what or whom it might affect.
Anna will create records of the data, reviews, analysis, and reports in order to keep evidence for the purpose of disciplinary and legal action, and use them to prevent future incidents. To do the work accordingly, she should be aware of the company's information security incident management policy beforehand Among others, this policy specifies the type of records to be created, the place where they should be kept, and the format and content that specific record types should have.
Based on scenario 7. InfoSec contracted Anna as an external consultant. Based on her tasks, is this action compliant with ISO/IEC 27001°
A) Yes, organizations must use external consultants for forensic investigation, as required by the standard
B) No, the skills of incident response or forensic analysis shall be developed internally
C) Yes, forensic investigation may be conducted internally or by using external consultants
4. Kyte. a company that has an online shopping website, has added a Q&A section to its website; however, its Customer Service Department almost never provides answers to users' questions. Which principle of an effective communication strategy has Kyte not followed?
A) Clarity
B) Appropriateness
C) Responsiveness
5. An organization has established a policy that provides the personnel with the information required to effectively deploy encryption solutions in order to protect organizational confidential data. What type of policy is this?
A) Topic-specific policy
B) High-level general policy
C) High-level topic-specific policy
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: A |
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