Infallible products
The reason to choose the word infallible is because our 1Z0-1064-21 sure-pass guide materials have helped more than 98 percent of exam candidates pass the exam smoothly. For a professional exam like this one, the figure is amazing for competitors. Without fast-talking, our Oracle 1Z0-1064-21 real test materials are backed up with actual action, which win faith of exam candidates. They achieve progressive grade during the preparation and get desirable outcome. If you want to improve grade this time, please review our 1Z0-1064-21 torrent file full of materials similar to real exam.
The newest content
To keep up with the trend of 1Z0-1064-21 exam, you need to absorb the newest information. Our 1Z0-1064-21 sure-pass guide are updating according to the precise as well. If you place your order right now, we promise the 1Z0-1064-21 real test you obtain will cover the newest material for your reference. Do not be disquiet about aftersales help, because we will continue to send new updates of 1Z0-1064-21 torrent file for you lasting for one year. Based on the real exam, they have no platitude of former information, but to help you to conquer all difficulties you may encounter.
As food is to the body, so is learning to the mind, to satisfy your needs toward the 1Z0-1064-21 exam, we will introduce our 1Z0-1064-21 sure-pass guide to you, which will help you as adequate nutritious food for your body to pass exam effectively. Our 1Z0-1064-21 real test materials can offer constant supplies of knowledge to drive you to sharpen your capacity greatly in this information age, 1Z0-1064-21 torrent files will be your infallible warrant. Now please have a look of the details.
Reputed practice materials
As you know, only reputed 1Z0-1064-21 sure-pass guide materials can earn trust, not the practice materials which not only waste money of exam candidates but lost good reputation forever. Compared with that product that is implacable to your needs, our 1Z0-1064-21 practice materials are totally impeccable and we earned lasting approbation all these years. By using our Oracle 1Z0-1064-21 real test materials, many customers improved their living condition with the certificates. The passing rate is 98-100 percent right now. So with proper exercise, choosing our 1Z0-1064-21 torrent file means choose success. The questions will be superimposed with some notes emphatically. You can pay more attention to the difficult one for you.
Reliable services
As a consequential company in the market, our 1Z0-1064-21 sure-pass guide is perfect, as well as aftersales services. To satisfy your requirements of our 1Z0-1064-21 real test, we did many inquisitions about purchase opinions, all former customers made positive comments about our 1Z0-1064-21 torrent file. We also offer free demos for your download. Our services do not end like that, but offer more considerate aftersales for you, and if you hold any questions after buying, get contact with our staff at any time, they will solve your problems with enthusiasm and patience. Last but not the least we will satisfy all your requests related to our 1Z0-1064-21 sure-pass guide without delay. It means buying our 1Z0-1064-21 real test have more than acquisition but many benefits. Even if you fail exam, it is acceptable for another shot, so adjust yourself from dispirited state, Oracle 1Z0-1064-21 torrent file will surprise you with desirable outcomes.
Oracle 1Z0-1064-21 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Productivity Features | - Setup shortcuts and templates - Enable productivity tools |
| Topic 2: Initial Setup | - Setup B2B Service environment - Configure initial service settings |
| Topic 3: Omnichannel Communications | - Integrate communication channels - Configure omnichannel messaging |
| Topic 4: Digital Customer Service (DCS) | - Configure digital channels - Customize digital service interface |
| Topic 5: Knowledge Management (KM) | - Maintain knowledge articles - Implement knowledge base features |
| Topic 6: Entitlements | - Configure entitlement rules - Manage milestone coverage |
| Topic 7: Service Request (SR) Management | - Manage service request lifecycles - Define service request categories and types |
| Topic 8: Advanced Configuration, Integration and Analytics | - Integrate with external systems - Configure analytics dashboards |
Oracle B2B Service 2021 Implementation Essentials Sample Questions:
Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.
- A. Categories improve the filtering ofKnowledge articles that might contain a potential solution to the problem.
- B. Categories facilitate the assignment of an agent to the service request.
- C. Filter the selection of the product related to the service request, when filtering by a particular category.
- D. Categories determine the steps an agent must follow to close the service request.
- E. The hierarchical structure of the categories helps to improve the service request classification.
Correct Answer: A,B,E 🗳️
Which three statements are true about building Digital Customer Service (DCS)applications?
- A. Only one version of a DCS application can be active in production at any time.
- B. DCS application can be embedded in other sites.
- C. DCS includes a "reference implementation template" that illustrates recommended implementation practices.
- D. Many DCS applications can be active in production at the same time.
Correct Answer: A,B,C 🗳️
You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queuefor these service requests?
- A. The service request assignment will be unpredictable.
- B. An error will occur; no queue is assigned to the service request.
- C. The queue defined in the first evaluated rule is always assigned to the service request.
- D. The queue defined by default is the one assigned to the servicerequest.
Correct Answer: C 🗳️
Which three subobject functions are included in the REST API for Service Requests (SRs)?
- A. Delete activity
- B. Update SR reference
- C. Delete message
- D. Update resource manager
- E. Update resource member
Correct Answer: A,B,E 🗳️
Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?
- A. In Advanced Search, select Action > Update.
- B. Click the Show Advanced Search icon.
- C. In Advanced Search, Add Channel Type = Web.
- D. In Advanced Search, confirm Record Set = Assigned to Me.
- E. Change the section identified with Status = New
- F. In Advanced Search, save and select the "Set as Default" box.
Correct Answer: B,C,D,E,F 🗳️
987 Customer Reviews
