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Avaya 78202T Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: System Status, Troubleshooting, and Alarm Management | - System Status Application monitoring - VoIP troubleshooting (latency, jitter, lag) - System Monitor and debug tools - ISDN/PRI troubleshooting and alarm handling |
| Topic 2: Integrated System Logging and Network Diagnostics | - Network diagnostics using tools such as Wireshark - System logging and event analysis |
| Topic 3: Call Flow Configuration and System Monitoring | - ARS short codes and routing control - Incoming Call Routes (ICR) and call handling - SIP line behavior and en bloc dialing - System Status Application (SSA) usage |
| Topic 4: Understanding of Avaya IP Office Platform and Security Administration | - Core platform components and architecture - Security administration and service users - Session Border Controller and SIP security concepts |
| Topic 5: Data Backup, Restoration, and System Upgrades | - System restoration and recovery processes - Backup strategies and procedures - Upgrade planning and execution |
Avaya IP Office™ Platform Support Online Test Sample Questions:
When monitoring the IP Office system using the System Status Application (SSA), which of the following information is NOT displayed by default?
- A. The CPU and memory utilization of the IP Office system.
- B. The number of active calls and the call status on the IP Office system.
- C. The current time and date of the IP Office system.
- D. The software version and patch level of the IP Office system.
Correct Answer: A 🗳️
Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).
A customer requests to hear a secondary dial-tone when making outgoing calls. Where is this function enabled?
- A. ARS table
- B. User Telephony
- C. System Telephony
- D. Short Code
Correct Answer: D 🗳️
Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).
Providers are components of one-X® Portal, each of which performs a specific role.
What is the purpose of the Telephony CSTA (Computer-Supported Telecommunications Applications) provider in one-X® Portal?
- A. It provides directory information from the IP Office systems to one-X® Portal.
- B. It provides access to the voicemail server for features such as message playback via the browser.
- C. It handles the browser connections between users and the one-X® Portal server.
- D. It handles telephony communications to and from the IP Office systems assigned to it.
Correct Answer: D 🗳️
Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).
In a new deployment of Avaya Communicator, a user can make calls, but the Presence and Instant Messaging features are not functioning.
Which of the following is the reason for the user's inability to use these features?
- A. The user's profile has not been correctly configured.
- B. The IP Office is configured with the Essential Edition only.
- C. The user is not set up as an agent in the system.
- D. The new codecs are not supported by the system.
Correct Answer: B 🗳️
Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).
Refer to the Exhibit.
A customer is setting up an Alarm notification via email.
To get a description of the details of the Minimum Severity Level, if an Event Entity of "Service" is checked, which resource is used?
- A. the Help button in Manager
- B. the IP_Office_Alarms file in the Manager application installation directory
- C. the IP_Office_Alarms file in the Admin CD in the folder \snmp_mibs\IPOffice\
- D. the IP_Office_Alarms file in the Admin Lite in the folder \snmp_mibs\IPOffice\
Correct Answer: C 🗳️
Explanation: Only visible for Pass4sures members. You can sign-up / login (it's free).
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